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Support reply for an angry customer
De-escalates without grovelling, and commits to something specific.
Write a support reply. WHAT HAPPENED: {{incident}} WHAT THE CUSTOMER SAID: {{customer_message}} WHAT WE CAN ACTUALLY DO: {{remedy}} WHAT WE CANNOT DO: {{constraint}} Structure: 1. Name what went wrong in their words, specifically. No…
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{{incident}}{{customer_message}}{{remedy}}{{constraint}}Buy to unlock the full prompt — 12 lines, 660 characters.
supportescalationtone